Department of Child Safety Information

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Information about Child Protection and the Department of Child Safety.

This contains general information only, not legal advice.  NQDVRS workers do not give legal advice but can help you talk about the issues.

The Department of Child Safety (DChS) has just contacted me to investigate a complaint.  What should I do?

  • Find out the names of the people involved (the Child Safety Officer, their Team Leader, Manager), which Area Office they come from and the contact number.
  • If your children have been removed, ask for any paperwork (there should be a court order or voluntary agreement).
  • If DChS wants you to sign something there and then, YOU DON’T HAVE TO.  SEEK LEGAL ADVICE, ASK FOR TIME TO THINK ABOUT IT.
  • Keep all the paperwork DChS gives you.
  • ALWAYS go to court (even if you are told you don’t have to be there)

Other important things to remember:

EVERYTHING you tell the Department of Child Safety will form part of their assessment.  Any evidence could be used in criminal proceedings against you.

  • You DO NOT HAVE to answer any of their questions, or you could just answer the ones you feel comfortable with BUT REMEMBER Take your time – ask for a break  
  • If you don’t understand, ask for clarification
  • It’s OK to have a support person with you such as a friend, family member, or a lawyer

The Department has told me to attend a family meeting.  What should I do?

  • Ask for details, what is the meeting about?  Is it a case planning meeting, a general family meeting or a court ordered conference? Take time to prepare for the meeting.  

I have received a notice to go to Court.  What should I do?

  • Seek legal advice immediately
  • Contact Legal Aid to see whether you are eligible for free legal advice or services – see the listings overleaf.

How should I prepare for Court?

  • Get legal advice before you go
  • Prepare!  Know what you want, make sure your lawyer has enough information.  
  • You will be asked questions and have a chance to have your say.  
  • REMEMBER, anything you say will be used to make the final decision.

Helpful Links & Information

Parents Helpline

About Discipline

Queensland Government

Nurture vs Abuse

Community Legal Centre

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Helpful Brochures